I had a long discussion with a serial entrepreneur last week that is looking to define a service offering in the help desk/virtualized meeting/education front. He seems to have a good handle on the business model and the differentiation between what he provides and the other services in the market place.
During the discussion, it did remind me a bit about the CNN post about the effect of Silicon Valley’s virtualization and automation efforts on jobs. What was most intriguing about the discussion was the ability to move the skills in demand to underserved parts of the country.
We both grew up in small mid-west towns and feel that techniques virtualizing the workforce he is developing could open up possibilities in areas of the country that are currently under employed. With the possibilities of human-centered automation, these approaches will be increasingly important. I do question if today’s HR organizations are ready for this level of innovation.